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ICT Officer 1                                                                                                                                                                                                                                [Jobs Plus number 609/2024]

MATS is currently accepting applications for the position of an ICT Officer 1 within the Technical Support Services section.  Applicants must satisfy the following eligibility criteria:

  • A bachelor’s degree in ICT at MQF level 6 and a minimum of 180 ECTS/ECVET credits, or equivalent. (A recognised qualification comparable to 180 ECTS/ECVET credits is only accepted subject to an MQRIC formal recognition statement being submitted with the application.)
  • A minimum of three years of full-time work experience in the ICT Industry.
  • At least one of the following:
  • Microsoft Azure Administrator certification, or three years of experience with Microsoft Windows Server.
  • CCNA certification, or three years of experience in computer networking.

OR

  • A diploma in ICT at MQF level 5.
  • A minimum of six years of full-time work experience in the ICT Industry.
  • At least one of the following:
  • Microsoft Azure Administrator certification, or six years of experience with Microsoft Windows Server.
  • CCNA certification, or six years of experience in computer networking.

Those satisfying the above requirements are invited to apply for this position by sending their curriculum vitae to the Human Resources section on vacancies@maltats.com.  Applicants with experience in end-user support or with Linux will be given preference.

 

A detailed job description is available below.

Section:                              Technical Support Services

Reports To:                        ICT Executive

Direct Subordinates:         ICT Support Officers

Indirect Subordinates:      None

Main Objective of the Post

The primary objective of this post is to assist and support the ICT Executive in managing the ICT infrastructure.  This includes monitoring the current infrastructure performance, enhancing ICT knowledge, ensuring business continuity, efficiently handling daily ICT tasks, managing existing firewall systems, identifying and addressing ICT security needs in collaboration with SOC, and maintaining all office ICT equipment in optimal condition.

Main Duties and Responsibilities

The duties and responsibilities associated with this post encompass the following:

  • Configure, support, and maintain the ICT infrastructure.
  • Install and maintain office ICT equipment and related devices.
  • Identify and resolve ICT hardware and software issues.
  • Provide first and second-level support to ICT equipment users.
  • Assist the Technical Support Services section in adopting modern ICT technology.
  • Implement software solutions, including basic user training, to support internal business processes and address administration, and other corporate needs.
  • Responsible for overseeing the administration and management of Office 365 services within the organization.
  • Responsible for Server Backup Management
  • Administer and monitor MATS firewall security.
  • Collaborate and liaising with SOC on security matters.
  • Collaborate and liaising with third-party suppliers for routine matters and provide comprehensive reports, primarily in English.
  • Prepare detailed reports on ICT-related tasks and activities.
  • The upkeeping and maintenance of the Company ICT Asset Register and ICT-related documentation.
  • Participate in relevant technical projects, training courses, and meetings both locally or abroad.
  • Engage in and carry out any other related tasks as required by the Company’s exigencies.
  • Support ATM/ANS operations in line with applicable aviation requirements.
  • Apply, support and adhere to the Safety, Quality, Security and Compliance policies and procedures as required by international, national and internal requirements.
  • Report all safety and security occurrences.  Ensure effective reporting of safety occurrences, and if necessary, participate in the investigation of such occurrences.